Lady: "Hello Richmond Department of Public Utilities can I have your name and address?"
Me: "Tor and we live in the only house in Richmond that doesn't have heat right now even though it's ridiculously cold out now."
Lady: "What can I help you with today?"
Me: "Well, I called last week and it seems I either missed the person who was going to turn on the gas or he didn't come."
Lady: "Oh yes, I see here he did stop by - he said the heat was already on."